Sprint Corporation Complaint
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"bait and switch" - Bogo Promotions
Sprint Corporation "bait and switch" tactic
At the beginning of December of 2016, switched my phone service from Verizon to Sprint, changing my monthly bill from $210 to $113 per month, with a buy one get one free phone, for 2 lines. In January of 2017, called Sprint as my bill was too high, $175. At that time when I spoke to Sprint, they advised they would credit back any over payment, would have my bill corrected to $124 per month. March 8, 2017, got a past due text for $65., they amount they were suppose to credit. After speaking to 2 people, including 1 manager I was advised I was not entitled to anything I was offered when I first switched. I advised the manager that this is a "bait and switch " scheme and I wanted was offered. I would file complaints with FCC, FTC and BBB, which I have already. I did get a call from the Corporate Office promising a response , nothing as of yet. Sprint is company that misinforms customers, does unethical tactics to obtain business and should be held accountable.
At the beginning of December of 2016, switched my phone service from Verizon to Sprint, changing my monthly bill from $210 to $113 per month, with a buy one get one free phone, for 2 lines. In January of 2017, called Sprint as my bill was too high, $175. At that time when I spoke to Sprint, they advised they would credit back any over payment, would have my bill corrected to $124 per month. March 8, 2017, got a past due text for $65., they amount they were suppose to credit. After speaking to 2 people, including 1 manager I was advised I was not entitled to anything I was offered when I first switched. I advised the manager that this is a "bait and switch " scheme and I wanted was offered. I would file complaints with FCC, FTC and BBB, which I have already. I did get a call from the Corporate Office promising a response , nothing as of yet. Sprint is company that misinforms customers, does unethical tactics to obtain business and should be held accountable.
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Review Rating: 1 out of 5
Reviewed By: Danielleon1967
Company: Sprint Corporation
Product: Bogo Promotions
Date Added: 7 years ago
Company Location
KS 66251
Overland PArk
Overland PArk
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