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been a customer for over 17 years I started in 2000 when it was Sprint/Nextel. At one point had 3 lines . I added my 76 year old mother on my plan due to health reasons she passed away March 24, it took sprint 2 months to finally disconnect services after being told numerous times it had been.

Sprint acknowledge receipt of death certificate in March. Because I just added my mom in September 2016 I was appreciative they cancelled line with no penalty.

I lived out of state and had no way to locate phone and return it. By the time I could get back o SC, I realized it had been stolen from hospital, I contacted Sprint and informed them I was also receiving death text from who ever had the phone

After numerous calls to Sprint I was informed i would be charged for the phone. So disappointed in this.

I ask if this could be waived after speaking with several Sprint staff I was given an COLD answer and response NO!' I switched to Verizon the very next day!! I am not one to post bad reviews however as soon as I have a chance i plan too. Unbelievably sad I had to leave the sprint Family!!! After so many years who ever receives this text needs to pass this to the Executives of Sprint Poorest customer service Ever! They also just withdrew 748.00 from my account with no communication at all I never authorized this, which has caused me a financial hardship, overdrafts please don't answer by saying I'm responsible I never received any communication this was going to happen unbelievable I will make it my mission to give Sprint a bad review in anyway I can there is no such thing as customer service anymore by Sprint doing the right thing so sad and so harsh you have no idea what hardship you have caused me after paying them more than 60,000 over 17 years they could or would not help

"Posting on your site DEFINITELY HELPED (it was pointed out by retailer), and sped up response after 6 weeks of mulling around BEFORE we posted our complaint."