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Sprint Corporation Complaint - "bait and switch" - Bogo Promotions
Sprint Corporation Complaint

Sprint Corporation Complaint

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"bait and switch" - Bogo Promotions


Sprint Corporation "bait and switch" tactic
At the beginning of December of 2016, switched my phone service from Verizon to Sprint, changing my monthly bill from $210 to $113 per month, with a buy one get one free phone, for 2 lines. In January of 2017, called Sprint as my bill was too high, $175. At that time when I spoke to Sprint, they advised they would credit back any over payment, would have my bill corrected to $124 per month. March 8, 2017, got a past due text for $65., they amount they were suppose to credit. After speaking to 2 people, including 1 manager I was advised I was not entitled to anything I was offered when I first switched. I advised the manager that this is a "bait and switch " scheme and I wanted was offered. I would file complaints with FCC, FTC and BBB, which I have already. I did get a call from the Corporate Office promising a response , nothing as of yet. Sprint is company that misinforms customers, does unethical tactics to obtain business and should be held accountable.


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